Shipping Policy

Last Updated: August 10, 2026

At EvoNaturals Private Limited, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how orders placed through the EvoNaturals website are processed and delivered.

1. Shipping Coverage

EvoNaturals currently offers Pan-India delivery, subject to the serviceability of the delivery location.

We deliver orders to addresses provided by customers during the checkout process.

Some remote or restricted locations may have limited delivery availability depending on the courier service.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Orders are normally processed within 1–3 business days, excluding Sundays and public holidays.

Processing may take longer during:

  • Sales and promotional periods

  • High order volumes

  • Product launches

  • Public holidays

  • Unforeseen operational circumstances

Once your order has been dispatched, you may receive shipping or tracking information through your registered email address, phone number, or other available communication channels.

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and are not guaranteed.

Remote locations, difficult-to-service areas, weather conditions, public holidays, courier delays, and other circumstances beyond our control may result in additional delivery time.

4. Shipping Charges

EvoNaturals offers Free Shipping on orders above ₹999, subject to the applicable terms and conditions.

For orders below ₹999, applicable shipping charges may be calculated and displayed during checkout.

Shipping charges may vary depending on the order value, delivery location, product, or other applicable factors.

5. Order Tracking

Once your order has been shipped, tracking information may be provided through the contact details associated with your order.

You can use the tracking information provided to check the status of your shipment through the relevant delivery partner.

If you have not received tracking information within a reasonable period after your order has been dispatched, please contact us.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully check the following before placing your order:

  • Full name

  • Mobile number

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

EvoNaturals may not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

7. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their delivery procedures.

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer refuses to accept the package, the shipment may be returned to us.

Additional shipping charges may apply if the order needs to be re-shipped due to an incorrect address or customer-related delivery failure.

8. Delayed Deliveries

Although we work with delivery partners to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Public holidays

  • Government restrictions

  • Courier operational issues

  • High order volumes

  • Remote location restrictions

  • Other unforeseen circumstances

In such cases, we will make reasonable efforts to assist with tracking and resolving the delivery issue.

9. Damaged Packages

Please inspect your package when it is delivered.

If the package appears visibly damaged, tampered with, or opened, we recommend taking photographs or video of the package before opening it.

If the product inside is damaged or incorrect, contact us within 48 hours of delivery in accordance with our Return & Refund Policy.

Please provide:

  • Order number

  • Photographs of the package

  • Photographs of the product

  • Shipping label

  • Description of the issue

  • Video evidence, where reasonably required

10. Missing or Incorrect Products

If you receive an incorrect product or any item is missing from your order, please contact us within 48 hours of delivery.

Our team may request photographs, videos, order details, and other information to investigate the issue.

After verification, we may provide a replacement or refund according to our Return & Refund Policy.

11. Delivery to Remote Locations

Pan-India delivery is subject to courier service availability.

For certain remote, rural, restricted, or difficult-to-service locations, delivery may take longer or may not be available.

If an address is found to be non-serviceable after an order has been placed, we will contact the customer regarding the available options.

12. Changes to Shipping Address

If you need to change your shipping address after placing an order, contact us as soon as possible.

Address changes may only be possible if the order has not yet been processed or dispatched.

Once the order has been shipped, we may not be able to change the delivery address.

13. Cash on Delivery

If Cash on Delivery (COD) is available on the website, its availability may depend on the delivery location, order value, product, and other applicable conditions.

EvoNaturals reserves the right to restrict or disable COD for certain orders or locations.

14. Shipping Partners

Orders may be delivered through third-party courier and logistics partners.

Delivery timelines, tracking updates, and delivery procedures may vary depending on the shipping partner assigned to the order.

Once the order is handed over to the delivery partner, certain delays may be outside EvoNaturals' direct control.

15. Contact Us

For shipping-related questions or assistance with your order, please contact us:

EvoNaturals Private Limited

Phone: +91 95877 77461
Email: info@evonaturals.com

Address:
B-5, Commercial Complex, VKIA Road No. 5,
Road No-5 VKIA, Jaipur – 302013,
Rajasthan, India.

When contacting us regarding an order, please provide your order number so that we can assist you more efficiently.

16. Changes to This Shipping Policy

EvoNaturals reserves the right to update or modify this Shipping Policy at any time.

Any changes will be published on this page with the revised “Last Updated” date.

We recommend reviewing this page periodically for the latest shipping information.

By placing an order through the EvoNaturals website, you acknowledge that you have read and understood this Shipping Policy.