Return & Refund Policy

Last Updated: August 10, 2026

At EvoNaturals Private Limited, we are committed to providing quality wellness products and a reliable shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

Please read the following Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • You received a damaged product.

  • You received a defective product.

  • You received an incorrect product.

  • The product received is materially different from what was ordered.

  • The product is missing from the package.

  • The product has another issue that is covered under our return policy.

To request a return or replacement, you must contact us within 48 hours of delivery.

Products returned without prior approval from EvoNaturals may not be accepted.

2. Products That Cannot Be Returned

For health, hygiene, safety, and product-quality reasons, certain products may not be eligible for return once delivered or opened.

Returns may not be accepted for:

  • Products that have been opened or used.

  • Products with damaged or removed seals.

  • Products with missing or damaged original packaging.

  • Products damaged after delivery due to improper handling or storage.

  • Products returned without their original packaging or accessories.

  • Products purchased during a clearance or final-sale promotion, where applicable.

  • Products for which the return request is made after the applicable return period.

The eligibility of a return will be determined by EvoNaturals based on the condition of the product and the circumstances of the request.

3. Damaged or Incorrect Products

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Order number

  • Customer name

  • Contact number

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the packaging and shipping label

  • Video evidence, where reasonably required

We recommend checking your package immediately after delivery.

4. Return Request Process

To request a return or replacement:

  1. Contact EvoNaturals within 48 hours of delivery.

  2. Provide your order details and a description of the issue.

  3. Share photographs or other information requested by our support team.

  4. Our team will review the request.

  5. If approved, we will provide instructions for the return or replacement process.

Do not ship a product back to us before receiving return instructions from our team.

5. Replacement

Where a return or replacement is approved, EvoNaturals may provide a replacement product, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

Replacement timelines may vary depending on product availability and delivery location.

6. Refunds

If a refund is approved, the refund will generally be processed to the original payment method used for the order, where technically possible.

The time taken for the amount to reflect in your account may depend on your bank, payment gateway, card issuer, or other financial institution.

EvoNaturals is not responsible for delays caused by banks or payment service providers after the refund has been initiated.

7. Refund Amount

If a refund is approved because of a damaged, defective, incorrect, or eligible product issue, the applicable product amount will be refunded according to the circumstances of the case.

Shipping or other charges may be refundable or non-refundable depending on the reason for the return and the applicable terms.

Any refund will be determined after reviewing the individual case.

8. Order Cancellation

Cancellation requests should be made before the order is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

If a cancellation is accepted and payment has already been made, the applicable refund will be processed according to our refund procedure.

9. Non-Delivery or Delivery Issues

If your order has not been delivered within the expected delivery period, please contact us with your order details.

We may coordinate with the relevant delivery partner to investigate the shipment.

Orders may be affected by circumstances such as:

  • Incorrect or incomplete delivery addresses

  • Customer unavailability

  • Courier delays

  • Weather conditions

  • Public holidays

  • Serviceability limitations

  • Other circumstances beyond our reasonable control

10. Exchange Policy

Product exchanges are subject to product availability and approval.

Due to the nature of wellness products, opened or used products may not be eligible for exchange.

If an exchange is approved, the replacement product will generally be shipped after the returned product has been received and reviewed, where applicable.

11. Return Shipping

For products that are damaged, defective, incorrect, or otherwise approved for return due to an issue attributable to EvoNaturals, the return shipping arrangement will be communicated by our support team.

For other return requests, shipping charges may be the responsibility of the customer where applicable.

12. Inspection of Returned Products

Returned products may be inspected before a replacement or refund is approved.

A return may be rejected if:

  • The product has been used or altered.

  • The seal has been broken where the product requires an intact seal.

  • The product has been damaged after delivery due to customer handling.

  • The product is missing its original packaging.

  • The return does not meet the conditions of this policy.

13. Promotional and Discounted Products

Products purchased as part of promotional offers, discounts, bundles, or special campaigns may have specific return or refund conditions.

Where applicable, those conditions will be communicated on the relevant product or promotional page.

14. Contact Us

For any return, replacement, cancellation, or refund-related query, please contact us:

EvoNaturals Private Limited

Phone: +91 95877 77461
Email: info@evonaturals.com

Address:
B-5, Commercial Complex, VKIA Road No. 5,
Road No-5 VKIA, Jaipur – 302013,
Rajasthan, India.

Please include your order number in your communication so that our team can assist you more efficiently.

15. Changes to This Policy

EvoNaturals reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be published on this page with the revised “Last Updated” date.

By placing an order on the EvoNaturals website, you acknowledge that you have read and understood this Return & Refund Policy.